In 2022, retailers will lose half of sales on backordered items unless they compensate with experience, according to Forrester

The research company’s 2022 consumer and customer experience predictions highlight pandemic-related issues and evolving consumer sentiment.

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YouTube ads are the breakout star of Google’s Q3 earnings report

While shoppers are returning to physical stores, the company’s also seeing ‘strong growth in local shopping queries’ at the same time.

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Google makes it easier to remove images of kids from the search results

This may come in handy if you work in online reputation management.

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Interpretation of complex and foreign topics; Wednesday’s daily brief

Google app campaigns, podcast knowledge panels and more.

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Core Web Vitals: SEOs aren’t sold the work was worth it

But, UX remains crucial and Google has introduced Priority Hints to help site owners and browsers prioritize which resources to load first.

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Makes you miss the ‘Don’t be evil’ days; Tuesday’s daily brief

Plus, Facebook’s aging user base and what it means for advertisers.

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Google’s podcast knowledge panel update: Your questions answered

If your podcast does not have a knowledge panel yet, make sure your RSS feed adheres to Google’s rules

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