Google’s 2010 and 2018 page speed algorithms were replaced by core web vitals

In the history of Google page speed ranking algorithms, we had three different announcements. Most recently we had the page experience update from 2020 that uses core web vitals, in 2018 we had the Google page speed update, and then in 2010 we had the Google site speed update.

Google only uses core web vitals. Google’s John Mueller confirmed on Twitter that Google now only uses the most recent update for page speed ranking, specifically the page experience update that measures page speed using core web vitals.

John said “it’s all cwv [core web vitals] now” when asked about if the old page speed algorithms are used.

Old page speed algorithms. John said “no,” to Google using the old 2010 and 2018 page speed algorithms.

No, it's all cwv now.

— johnmu: nothing is permanent, use 302 always (@JohnMu) October 28, 2022

Why we care. Truth is, page speed as a ranking factor is super light and does not really make a huge difference for ranking purposes. But either way, it is good to know that Google no longer uses the old page speed algorithms, even though one might consider it obvious for Google not to have two or more competing algorithms.

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3 new tools to measure Google app performance and privacy

Google has just announced three new tools to measure cross-platform app conversions, strengthen performance with privacy-focused measurement, and adapt to iOS and Android standards.

Cross-platform conversion measurement. Without cross-platform conversion tracking, google says advertisers will have measurement gaps and optimization limitations across web and app campaigns.

To solve this issue, and help advertisers set up conversion tracking, Google is testing alpha testing Web to App Connect, a toolkit that guides advertisers through the process step by step.

Deep linking. Google is also prioritizing a frictionless web-to-app experience through deep linking. Deep linking connects the mobile web experience to the company’s app to ensure a smoother, faster, checkout experience.

Web to App Connect will be available in beta early next year.

Privacy-focused measurement. Google Analytics for Firebase, Google’s privacy-forward measurement solution, provides advertisers with cross-platform measurement capabilities to understand how users engage with your app and optimize your App campaign attribution, reach and performance.

Google says when you implement Analytics for Firebase you’ll unlock additional benefits such as audience management and tROAS bidding for app campaigns, and:

• Maximized performance: Additional consented, signed-in data to automatically improve App campaign ramp up and modeling to more efficiently reach consumers.
• Expanded inventory: By early next year, advertisers will get access to connected TV and the ability to measure performance across devices.
• New audience lists: You’ll have the ability to more easily engage existing app users who have not been reached with push notifications.

Adapting to shifts in platform standards on iOS and Android. Google is now supporting solutions that help advertisers navigate changes to rollout of the AppTrackingTransparency (ATT) framework on iOS, including the new version 4.0 updates to SKAdNetwork, Apple’s measurement API.

Next year, Google will also release tools for advertisers using the Google Analytics for Firebase SDK, which streamline setting up SKAdNetwork conversion values and help better optimize their campaigns for in-app actions.

Why we care. Measuring cross-device app conversions, enhancing reporting accuracy, and preserving privacy are essential for app advertisers to accurately optimize and scale campaigns in 2023 and beyond.

Advertisers can start setting up SKAdNetwork conversion values themselves or work with a measurement partner.

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10 spooky SEO tactics to axe in 2023

It was a cold, dark night. At the end of the long path was an old, rundown mansion covered in cobwebs. Inside was a candle flickering next to the shadow of a person. 

You rub the frost off the stained-glass window on the doorstep, and there’s just enough light to see what the man inside is doing. He’s moving his body from side to side, chanting numbers – what could it be? Black magic? 

You put your ear to the window to find out what you can hear – and you can make out … something:

“One, two, three, four paid links!” 

Alas – he’s not a sorcerer at all – but something even more chilling: A marketer performing the ancient practice of black hat SEO! 

Does this tale spook you as much as it does me? It’s almost 2023, and if you’re involved in buying links – or any of the 10 things I’m about to detail in this article – you won’t have a chance to compete in the search results.

So without further ado, here are 10 spooky SEO practices to axe in 2023.

1. Not getting buy-in from the top

Your company may say that you can “do SEO” without actually understanding what SEO means.

Fast-forward to a few months down the road when you need to make big decisions about the site, and management is nowhere to be found. 

To be successful in SEO, you need commitment from the top.

In addition, SEO needs to be thought of even when you, the marketer,  are not in the room. 

Every decision on the website impacts SEO. When you have proper buy-in, you can solve so many other issues featured in this article.  

2. Hiring people that know less about SEO than you

You’ve hired a big, brand-name agency because you heard they were the best. 

The company assigns an SEO professional with a fancy title to your account – what could go wrong? 

Except after only a few weeks, it is apparent that you know more than your SEO team does. 

And, with a little digging, you find that the person servicing your account has only a few years of SEO under their belt.

This is a real phenomenon, folks. 

Make sure you research the people you hire before you sign that contract. Otherwise, your working relationship will not be fruitful.

3. Being sure you have a plan that will stick

“Man plans, Google laughs.”

OK, that isn’t quite how that old expression goes, but the reality is that the only thing constant in SEO is change. 

With Google making thousands of changes to search each year, and your competitors even more, how can you seriously plan for SEO six months from now? 

You do not have any knowledge about the changes you will encounter. So come to terms with the fact that a long-term SEO plan is worthless. 

What to do instead?

Run in four-week sprints and re-evaluate what the website needs after each sprint.

4. Getting SEO advice and not implementing it

If you’ve invested time and money into hiring an SEO only to ignore their recommendations, then don’t be surprised by the results you don’t get. 

I understand. Sometimes it seems like an uphill battle to get things done. 

That is why having buy-in and a plan for how you will implement SEO strategies is the first step before engaging in SEO services.  

5. Ignoring the hard changes

When faced with business silos, competing priorities and a lack of resources, it may seem impossible to get the “hard” changes done to a website.

Sometimes, they are partially or even poorly implemented to try and move the needle.

The hard changes, though, are those changes that can make a fundamental difference to your SEO program.

If the recommendation is to do them, make a case for getting them done and, if you need to, hire outside expertise to do them the right way.

6. Thinking any content is good content

If you go to the heart of almost any Google algorithm update, you will find it centers on quality content. 

To succeed now and in the future, you need helpful content – expert, authoritative and trusted content. 

You must somehow stand out from the competition rather than regurgitate what everyone else is saying. 

Spinning others’ ideas equates to average content. And Google does not reward the average.

7. Thinking all keywords are equal

Inventing keywords does not mean that anyone would search for them. Thus they may get no traffic. 

That is just one point, but you must also consider that there are many keyword strategies, and they vary by industry. 

Matching your content to query intent can help you perform better in search – and is the key to being considered an expert and gaining ranking. 

And if it is not ranked, then the content is nearly worthless.

8. Not looking at PPC data

Unfortunately, PPC data is often ignored. And SEO and PPC teams often feel at odds with one another.

Knowing what converts in PPC is a solid indication of the ROI for each keyword. 

Also, by studying the negative keywords in PPC that identify ambiguous keywords, the SEO sees issues that point to the need for schema. 

Bottom line: If certain keywords have a clear meaning and great conversion, then you may want them in your SEO program. 

9. Buying links

By now, we shouldn’t still be having the “paid links” conversation.

Yet many websites still engage in this practice – unknowingly or knowingly. 

To be fair, link buying is not always a black-and-white issue; there are shades of gray. 

For example, if I pay someone to write an article and place it on another site, is that a paid link? Google thinks so. 

The remedy to paid links? Create things worth linking to and then let others know about them.

10. Not taking any SEO training

How will you have meaningful discussions with your SEO team if you don’t know what they are talking about? 

How will you get Bob in IT to actually make changes to the website if he has no SEO knowledge? 

It is so critical that in-house teams have a baseline understanding of SEO, as well as to keep up with emerging strategies. 

SEO training is an excellent way to get teams up-to-speed on SEO. 

This proactive step helps ensure you are making sound decisions and can keep things moving forward.  

Let go of these spooky SEO tactics

These are spooky times and, unfortunately for many websites, scary SEO tactics still exist. 

Give the axe to the 10 items in this article and you will have a chance at competing in the search results in 2023.

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Make business more human with Qualtrics solutions by Amazon Web Services

Delivering an outstanding customer experience (CX) is no longer a function; failing to meet customer expectations can jeopardize business growth. A recent Qualtrics study found that bad experiences put a business at risk of losing an average of 9.5% of its revenue. But linking CX to business value and the bottom line is a challenge when siloed data and a lack of technology can’t deliver the multi-channel experience customers expect.

In this episode of the Solution in Focus series, you’ll listen in as Allison Windon, senior vice president of strategy at Qualtrics, discuss how to elevate CX based on insights you generate from customers’ real-time journeys. You’ll also hear how to fully leverage Qualtrics solutions in your AWS Cloud.

You’ll hear how Qualtrics helps you:

• Reduce the cost to serve by understanding and optimizing inefficient journeys and customer touchpoints.
• Improve customer retention by identifying and prioritizing strategic areas of improvement across the entire customer journey.

Increase customer lifetime value by understanding and improving loyalty behaviors that drive repeat purchases.

Listen now

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5 things your Google Looker Studio PPC Dashboard must have

If you’re just getting started with Google Looker Studio, you’ve probably experienced blank-page syndrome.

You get your data source connected, open up a new file, and you have no idea what to do next.

There are no instructions. No guide rails. Just you and an empty page to fill.

And while you can start with a template (Google Looker Studio Report Gallery has several), it’s still tough to know how to customize it to perfectly fit your needs.

Here are some tried-and-true elements to include in PPC dashboards and reports that will banish blank-page syndrome and give your stakeholders the insights they crave.

1. Titles, subheads and context

When you add a chart in Google Looker Studio, you select the data source, dimensions, metrics and date range from the Data Panel to populate your visualization.

But your reader doesn’t see the Data Panel and won’t know what your chart is about unless you take an extra step to include it in your dashboard.

The two graphs below show identical data visualizations. Figure A includes only the chart, while Figure B includes written titles and context.

Figure A leaves questions in your reader’s mind that Figure B answers.

You can make your graphs and tables easier to understand at a glance with these tips:

• Give your data visualizations a title.
• Use subheadings and microcopy for additional context.
• Use legends.
• State the date range if it’s not included in the chart. (Note: “auto” date range defaults to last 28 days.)
• If multiple data sources are used throughout your dashboard, clarify which is used in specific charts.

How to do it:

1. Add a text box and write out your titles and descriptions.
2. This will open up a “Text Properties” panel to edit fonts, text size, and styling elements.

It’s worth the small manual effort it takes to add a text box and include context!

2. KPI scorecards

You don’t need an article to tell you that your dashboard should include your key performance indicators (KPIs).

But while you’re planning out your dashboard, pay special attention to where to include them.

Your KPIs matter most in your report and deserve top billing.

That means showcasing your KPIs with scorecards like so:

Not as afterthoughts at the end of a table:

Not only do tables make it hard to identify KPIs, for languages that are read left to right, tucking KPIs on the far right of the table tells your reader these metrics are low priority.

Keep your reader focused on your key growth metrics like lead volume, revenue, or return on ad spend (ROAS), rather than vanity and traffic metrics like impressions and clicks.

How to do it:

1. Use Chart > Scorecard.
2. In the “metric” section of the Data Panel, add your KPI. Repeat as needed.
3. Control format and size in the Style Panel.

Having KPIs appear in tables and other charts isn’t a problem, but give them added attention by using scorecards.

3. Goal pacing

Some advertisers use fixed monthly or annual marketing budgets with no room for adjustments.

Others have sales or efficiency goals they need to hit with flexible budgets.

No matter what the approach, your dashboard should answer the question:

Are we meeting our objectives, and how do we know?

Account objectives aren’t standardized, and neither is the approach for including goal pacing in your dashboard.

Fortunately, Looker Studio gives you many options for adding objectives and pacing, from literally charting against a goal to adding a written description of the target.

Here are some examples of how you might anchor performance to a goal:

How to do it:

1. Option: Add a header that states the objective
2. Option: Use a pacing chart such as bullet or gauge
3. Option: Add a calculated field with progress to goal (metric/target)

Including goal pacing gives your reader confidence in how to interpret performance data.

4. Trends and historical comparisons

Trends and historical comparisons let your reader know if things are improving – or need improvement – over time.

Maybe you fell short of the goal, but you always miss it because it’s unrealistic.

Maybe you hit your goal, but you’re down compared to last year, and you need to take corrective action.

Don’t make your reader wonder whether current performance is average, down or “best month ever.”

Snapshot (single-metric) comparisons

Tables and scorecards give you an easy way to show your reader how performance for this period compares to another, using color-coded arrows to indicate the direction of the change (delta).

How to do it:

• Under “Date range,” select your comparison date range:
  • Fixed
  • Previous period
  • Previous year
  • Advanced
• In the Style Panel:
  • Control the color of positive or negative change arrows
  • For Scorecards only, you can select whether to show absolute or percentage change and whether to include a description of the previous time period (comparison label).
  • You can also format Scorecards to show both YoY and MoM comparisons.

Line charts

You can get a complete picture of performance trends using time series charts. 

Rather than just comparing this period to the last period, you’ve got an entire history revealing trends in seasonality, market impact and more.

You can use a continuous Time series chart (shown above) or designate a comparison time period.

Here’s how that same data looks as a Year over Year (YoY) Time series chart. Note that the comparison year will show as a lighter shade of this period’s line:

Another way to show historical performance is with a line chart that uses a time period as a breakdown dimension.

This Line chart is from a report comparing CPCs before and during the Covid-19 pandemic:

How to do it:

• To compare two time periods: Use a Time series chart and select a comparison date range.
• To compare three or more time periods (shown here for years):
  • Select a Line chart
  • Set the “Dimension” to Month
  • Set the “Breakdown Dimension” to Year
  • Set the “Sort” to Month
  • Set the “Secondary sort” to Year

A few important notes for trends and historical comparisons – 

• Only use these for your KPIs or metrics that directly contribute to your KPIs. Don’t add a CTR trend chart just for the sake of including a trend chart.
• There’s almost never a reason to show daily granularity in these charts. Zoomed in that closely, you’ll miss the signal for the day-to-day noise. Look for trends at a monthly level.

5. Categorical tables

Okay, so tables aren’t that glamorous. 

But if your Looker Studio dashboard doesn’t have a table, something’s probably missing.

Why? Because there are times when your audience needs to compare multiple categories across multiple metrics. And nothing does that more efficiently than a table.

Tables are great for comparing default categories like:

• Campaigns
• Ad groups
• Keywords
• Search terms
• Final URLs

And depending on the complexity of your PPC dashboard, you can create tables for:

• Engines and platforms
• Channels and networks
• Funnels / intent / stages of awareness
• Brand vs. nonbrand
• Pivots of time segments, conversion types, and other categories

How to do it:

• Chart > Table (or Pivot table)
• Dimension(s): the category or categories you want to compare
• Metrics: your KPIs and supporting metrics
• From the Style Panel, you can format your table to include heatmaps, bars and targets

It’s easy to build tables and add metrics, and it’s easy to get carried away. Exercise some restraint and limit the number of metrics in your table, so it remains useful to your reader.

Bonus: Shiny charts

Our list constrained us to five categories, but here’s one bonus for making it to the end:

Shiny charts.

What are shiny charts?

Shiny charts are visualizations that your audience loves and gets excited about, even if they’re not super actionable.

Your readers may not learn anything new, but they’ll feel like they learned something new.

Maps are a great example. 

Many dataviz experts say not to use map charts; there are better ways to communicate location data. 

But try to find a client or stakeholder who doesn’t love to see performance data on a map. Go ahead. I’ll wait.

Sure it’s a bit counterintuitive when you’re trying to build out an actionable dashboard. Maybe even a bit controversial. And you don’t have to do it. But a chart that makes your audience feel good just for seeing it has its own merit.

Putting it all together

While your Looker Studio dashboard can technically include whatever you want, it should at a minimum include:

• Title and context
• KPI scorecards
• Goal pacing
• Historical comparisons
• Categorical tables

These don’t need to (and can’t) all be discrete sections. One scorecard can include a title, KPI, pacing, and time comparison.

There are many other charts and visualizations that can take your PPC dashboard from good to great. Getting started with this list will set you up for success and give you a dashboard worth the time it took to build.

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13 essential SEO skills you need to succeed

What is the greatest skill in SEO?

If you believe this tweet, it’s patience.

Although patience is a great answer, I would never say there is a “greatest” SEO skill.

Why?

Because SEO requires various hard skills (things you can learn or be taught) and soft skills (how you work and interact with others) to succeed.

As I’ve always found, asking many SEO professionals one question will get a wide variety of opinions. So I asked several SEO professionals what they would consider the greatest skill in SEO.

Here’s what they told me.

1. Research and troubleshooting

Dave Davies, Lead SEO, Weights & Biases  

• “As far as greatest skills go, I have to go with the stock SEO answer: It depends. In this case, though, it really does.
  
  If the practitioner is content-focused, then writing skills combined with strong research abilities (both SEO and subject-based) would definitely top my list. If the practitioner is a technical SEO, then the most important skills skew to technical knowledge – but even that branches out.
  
  If they work as a contractor, then they likely need to have a broad understanding of different tech and a strong ability to research specifics and work with developers. If they’re an in-house SEO or platform-specific contractor, then they would likely need a stronger grasp of a specific stack, and possibly deployment capabilities.
  
  The one skill that every SEO needs is research and troubleshooting capabilities. If they can’t do that, their career will be short. Thankfully, if you’re reading this, you do your research.”

2. Critical thinking

Dan Taylor, Head of Technical SEO, SALT.agency  

• “For me, one of the greater skills for SEO professionals to develop is critical thinking. The SEO ecosystem is awash with noise and claims, with varying levels of data and anecdotal evidence to support them. Far too often, much of this content and advice is taken verbatim and applied to own situations without a second thought, with the expectation that the implementation will yield the same results.
  
  A common example in SEO happens when working with a client (and other stakeholders) on a website redesign. More often than not, the designs, and some proposed technical implementations, will be taken from other websites without considering the ‘other’ factors that go into how a website ranks. Just because eBay, the BBC, Amazon, etc. do X, doesn’t mean X will work for Bob’s Hardware or Bob’s Finance Co.
  
  With critical thinking, SEOs should read a study online, see the inputs and outcomes, and then intentionally find other studies that contradict these results – and then form their own opinions and influence their strategies with application to the current client scenario.”

John McAlpin, Director of SEO Strategy, Cardinal Digital Marketing

• “Most experienced SEO professionals will likely say that the most important skill is a soft skill. I’d say that’s pretty spot-on.
  
  In my opinion, the most important SEO skill is critical thinking. Not everything in SEO is black and white. There’s always a middle ground. It takes real detective skills to find the answers.”

3. Problem-solving

Elmer Boutin, VP of Operations, WrightIMC

• “Problem-solving and the ability to see the big picture. We often get so bogged down in the minutia of various SEO tasks that we miss the big picture of what’s going on between the website, the search engines, the potential visitors, and the business the website represents.
  
  Taking a step back and looking at things from end to end can help us solve problems more than fretting over things like meta description length or figuring out the optimum time to release a blog post.”

Corey Morris, Chief Strategy Officer, Voltage  

• “The greatest skill in SEO is problem-solving. It rarely goes according to plan.
  
  Adapting, finding new ways, and exploring all resources for technical, on-page, IT, UX and off-page factors are all critical to success. Using a checklist, and checking boxes, won’t get you far.”

4. Experimenting

Himani Kankaria, Founder, Missive Digital

• “The greatest skill in SEO is experimenting. One thing that works for one business or industry is not necessarily what would work for another. You cannot judge that without testing.
  
  Also, most of the projects have different audience buying and browsing perspectives, technologies for the website UX, content, how we build the navigation, etc. So you need to keep checking what works for your website, client, or employer because SEO is ever-evolving, and one cannot learn or unlearn new or outdated things without experimenting. Sometimes, we learn from someone else’s experiments, so experimenting is a super duper skill in SEO.”

5. Business acumen

Trond Lyngbø, Founder, Search Planet 

• “As an SEO consultant specializing in enterprise-level SEO consulting for enterprise ecommerce companies and omnichannel retailers, I value SEO strategies that are not SEO strategies for Google, but SEO for business performance results, productivity and economic growth.
  
  A solid understanding of business, business processes, workflow automation and cross-functional alignment is worth gold in this segment.”

Connie Chen, SEO Specialist, Moving Traffic Media

• “Commercial awareness (ROI) and soft skills because you need to be able to translate the work that you’re doing into measurable impact for your stakeholders. You must also know how to distill technical ideas into concepts that make sense to those stakeholders.”

6. Adaptability 

Maria White, Head of SEO, Kurt Geiger

• “SEO is a spectrum. As such, it is hard to dominate all skills (Technical, Data, Content, PR, Story Telling, Management and more). These skills change as Google and search evolve. Every Google algorithm shapes the way we do SEO.
  
  Given that the only constant is change, then the best skill to succeed is the ability to adapt. Changes are the norm when working in an agency: new clients, bigger clients, various budgets, fast pace and more. If, along with that, we add constant changes to the algorithm that involves changing the way we work, then here is where only those with the ability to adapt will not only survive but they will thrive.”

Holly Miller Anderson, Lead SEO Product Manager, Under Armour

• “The greatest skill in SEO is adaptability. SEO is a learned skill from technical to content. But adaptability is a choice.”

7. Communication

Casey Markee, Owner, Media Wyse

• “SEO requires an ability to clearly explain concepts and objectives, usually in many different ways, to many different people. Your ability to do so, professionally and emotionlessly, is a big part of your daily success.”

8. Ability to learn

Chris Silver Smith, President, Argent Media

• “The greatest skill in SEO is the ability to learn. One constant in SEO is change – one must learn new things and flex to adapt to new ways constantly.”

9. Persistence

Ludwig Makhyan, Co-founder, MAZELESS 

• “Persistence is the greatest skill, where you don’t get disappointed by failures and continue to learn, push to improve, engage with other teams and cooperate for the greater success of the business you represent.” 

10. Cross-collaboration

Jon Clark, Managing Partner, Moving Traffic Media

• “Cross-collaboration is an incredibly valuable skill. SEO is one of the few skills/roles that sits at the crossroads of nearly every department in an organization: design, development, content, UX, PR, marketing, engineering, quality assurance, analytics, and more.”

11. Understanding the user

Mike Grehan, SVP of Corporate Communications, NP Digital

• “The greatest skill of an SEO is to fully understand the “information need” of an end user. They don’t start their research as a consumer or a B2C customer or B2B, or anything other than a human being trying to solve a problem. Help Google to help them – and Google will surely help you!”

12. Inquisitiveness

Mark Jackson, President and CEO, Vizion Interactive

• “An inquisitive mind. In SEO,  you can be a technically gifted and super bright person or a content marketing expert, but if you lack an inquisitive mind, you may not be looking at a project from all the possible angles.”

13. Ability to know what matters

Olaf Kopp, Co-founder and Head of SEO, Aufgesang

• “The greatest skill in SEO is “ranking experience.” You can do a lot in SEO. But only 20% of that ensures 80% of success. Only with enough experience in knowing which tasks are effective, in which case makes the difference between good and average SEOs.”

Joe Devita, Managing Partner, Moving Traffic Media

• “The ability to stay focused on the optimization signals that matter rather than be distracted by all the noise.”

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4 digital marketing pain points SMBs face today by Microsoft Advertising

To succeed as a small or medium-sized business (SMB), employees must work smarter. Tight budgets and scrappy teams require innovation at every level — from the Founder and CMO, e-commerce Marketing Director to VP of Marketing, Social Media Director to Paid Search Strategist. This opportunity to bring creativity and agility to the table is one of the many reasons why employees find SMBs rewarding workplaces. Employees can help define the company vision. They can imagine ways to actualize this vision. And often, with SMBs, the product offering aligns with employee values and belief systems. 

But let’s face it. The job of a digital marketing decision-maker within an SMB can be challenging— from the long hours to shifting budget priorities. Some might say digital marketing for an SMB is just as hard as creating the company product, thanks to ever-changing platforms, resources, content demands, and time constraints. Getting seen by the right audience can be difficult.

A challenging digital marketing world

Tasked with a new campaign, the digital marketing lead faces questions on how to create, target and execute digital advertising: When do you launch a digital campaign? What platform do you advertise on? How do you reach your target audience? What do you even post?

Digital marketers understand online advertising is key to amplifying their brand, but often they’re not clear where to begin; SMB advertising starts to feel like a ball-and-chain. Rapid changes in the advertising industry also contribute to marketer overwhelm. Consumer behaviors and demands for privacy are forcing brands to adapt how they reach and best serve people’s needs. While the digital marketing space can feel overwhelming, now is a crucial time for marketers to forge deeper relationships with people.

“You need to continually create and revamp the things that work, staying timely. It never ends. We have to keep tweaking our graphics to make sure they’re going to catch attention. It’s not like back in the day when you could run an ad in a newspaper and that same ad was going to run for six weeks, and you were done with it. You constantly have to make content to stay top-of-mind.“

To help accelerate SMB growth, Microsoft developed a quantitative and qualitative research program to better understand how SMBs manage their digital marketing today and to identify the pain points digital marketing leads face. Advertising decision makers of companies with less than 200 employees participated in a 15-minute survey to understand their needs and top pain points within the digital advertising landscape. Microsoft later conducted qualitative interviews to dig deeper into SMB needs. Most respondents noted they had few internal resources to support their efforts and often relied on agencies or freelancers for support (typically for content production or digital campaign management and optimization).

Four universal digital marketing pain points

The SMB founders and employees surveyed had different marketing POVs and experienced challenges unique to their roles. Some respondents were big-picture thinkers struggling to keep up with the ever-changing digital landscape, while others valued flexibility, optimization and results but had a tough time justifying marketing dollars spent. Many focused outward, eager to explore new ways to become and stay relevant on emerging social platforms like TikTok, while other leaders spent a large amount of time inside marketing brainstorming sessions, developing strategy with their team.

Although the findings were as diverse (and interesting) as the businesses surveyed, four clear SMB challenges emerged as shared frustrations: content creation, time and resource constraints, platform fragmentation, and evaluating ROI/ROAS. Read on for details about shared SMB marketer pain points.

Content creation

A shared frustration with SMB respondents was the volume and type of content deliverables required per campaign — and the reality that content takes time and effort to create. Many people and review cycles are necessary to strategize, envision, develop, write, design, update and optimize a successful digital marketing campaign. This constant demand for content tests SMBs’ bandwidth to fully execute the planned marketing vision.

“Coming up with the right content and being able to put that content together…that’s driving everything these days. Having the right content and current content. For me, it’s a resource thing, I don’t have the resources to generate content in a timely manner. Keeping it fresh.“

Time and resource constraints

The list of tasks for digital advertising marketers is extensive — from determining the marketing budget to developing and distributing content, managing digital campaigns, to analyzing and optimizing marketing efforts…and everything in between. Marketers have much to do but little time or resources to get the work done. The study shows that, out of necessity, SMB digital marketers are forced to either become marketing “Jacks and Jills of all trades” or are left scrambling to find freelancers or agencies to get tasks accomplished. The result? Mixing varying resources produces varying results.

“You spend a lot of time to do a quality check on content, because once it goes up there, it’s up there…Creating and monitoring content has been the thing that takes the most time because it’s only one piece of what I do here, and I’m the only person that’s doing it right now…it just takes time.“

Platform fragmentation

The stress of platform fragmentation is another shared SMB hurdle, as marketers face large quantities of information to learn, manage, and analyze. This is because digital marketers use many campaign and reporting platforms with unique algorithms and ad formats. Plus, these platforms and tools are continuously evolving. Digital advertising leaders experience overwhelm, not only with the many CMS platforms, reporting tools and analytic insights available but also with feature updates within each tool. Forced to keep up with platforms and upgrades, marketers experience pressure to hire more people to diversify the learning load.

“Algorithms change all the time. You have to be specialized in digital marketing to understand everything. My marketing department also works in shopper marketing and trade marketing. The amount of specialization that we can get to a degree is limited.“

Evaluating ROI/ROAS

Evaluating a campaign’s return on investment (ROI) and return on ad spend (ROAS) has always been challenging — but respondents note that it is even harder to track conversions and gauge true campaign ROI/ROAS with recent privacy changes. Another shared challenge is the perceived lack of standardized metric consistency or transparency across platforms. When developing reports for executives, respondents are tasked with piecing together multiple reports from different platforms to paint a clear picture of a campaign’s tangible return on investment.

“I think conversions are really frustrating. Some of that is the iOS update stuff that happened recently…it’s not accurate because it’s not giving conversions from Facebook. I want to have a completely accurate ROI for digital campaigns, and I don’t feel I’m getting that.“

SMB digital advertising solutions

In today’s digital space, businesses need smarter solutions to grow their business online and find new customers. SMBs are time-constrained and know every click matters. That is why Microsoft Advertising offers its newly redesigned Smart Campaigns experience to make online advertising easier and help small to medium-sized businesses reach more customers across leading advertising and social media platforms.

Smart Campaigns empowers digital marketing leaders to easily reach high-value customers across the web who have higher buying power, spend more online, and are more likely to engage with ads. It’s easy to get started. Marketers set up ads in a matter of minutes while they watch in real-time as the platform intuitively improves the ad, measures its performance, and shows understandable results across platforms.

A new feature within Smart Campaigns is Multi-platform. With Multi-platform, SMBs can expand their reach and maximize their investment by using one ad tool to target many channels like Google Ads, Facebook, Twitter, Instagram, LinkedIn and Microsoft Advertising. Instead of creating ads on fragmented platforms to launch and monitor a campaign, SMBs can save time by running ads on multiple platforms in minutes.

Smart Campaigns with Multi-platform is a new digital marketing ecosystem designed to eliminate SMB digital marketing pain points and connect marketers with people at the right moments across work and life.   

“Hearing that everything could be in one place and that you could manage it all on different platforms, that’s exciting and innovative…I would be very interested. Being able to log on and do everything and see everything in one spot would save me time. That would be amazing.”

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How to make the most of Performance Max this holiday shopping season

Performance Max is one of the biggest shifts to automation that we’ve seen from Google. How do we make it work this holiday shopping season?

Ideally, you should’ve prepared everything in advance.

Black Friday is in ~30 days! If you’re just starting now, you’re already behind.

Below are some ways you can still get ahead.

1. Audience signals

This is the most underrated part of Performance Max, but likely the most important.

Google gives you the ability to input signals on who the system should target. Upload your customer and email lists, compile top keywords, use interests etc.

We’ve found success with the following audience signals:

• Customer match
  • High-value customers
  • 2021 holiday shoppers
  • Email subscribers

• Custom intent
  • Competitor names and URLs
  • High-intent (bottom-funnel) keywords

Tip: Use the Klaviyo and Google Ads integration.

2. Asset groups

With PMax, it’s important not to shock the system by making drastic changes. It’s better to make smaller and more incremental changes.

You can use these approaches:

• Create a new asset group for promotional items.
• Layer new promo creative and extensions.

If you’re creating a new asset group, do it within the same campaign so that the product-level historical performance will be utilized.

Be patient and give it some time to collect data and ramp up. It can take time!

Keep in mind: Creating new Performance Max campaigns for BFCM is not recommended because the learning period takes too long to ramp up.

You’re best off adding new asset groups to existing Performance Max campaigns or layering on promotional assets with the current asset groups.

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3. Datafeed

The datafeed is important all year round, but especially important now!

Google Shopping and Performance Max do not allow you to target based on keywords.

The system uses your product information to understand what search queries should show your ads.

4. Ad extensions

Ad extensions (assets) are an easy way to launch promos without making campaign changes that can throw off the system.

You can and should add promo extensions in two places:

• Google Merchant Center for Shopping
• Google Ads for Search, YouTube, etc.

In Google Merchant Center (GMC), you'll want to make sure you have Promotions enabled under Growth > Manage Programs.

Once you have the option to create promos, go to Marketing > Promotions, then click the big blue button to submit your promotion info.

Note: GMC promos are very finicky and subject to manual approval so make sure to set this up correctly. It's especially important to get the product selection right. (Step 2 below.)

Give yourself time and submit all promos in advance, just in case.

Step 1: Promotion type

Step 2: Promotion setup

In Google Ads, promotion extensions (assets) can be added on the account level or campaign level. Just click the Assets tab and add new.

5. Bids and budget

Give the system space to perform but don't make super-drastic changes.

We recommend increasing budgets and decreasing tROAS targets incrementally. Again, don't shock the system.

Anytime you increase the budget, you force the system to find new audiences. It can take time for the algorithm to find a new audience that'll perform well.

Also, keep in mind that as you increase your budget, you'll likely see your ad costs increase as well.

6. Smart Shopping style

You can run Performance Max without any assets, only using your product datafeed. This forces the system to run in a similar manner to Smart Shopping with more placements available.

This is a great way to capture high-intent traffic at scale.

7. Paid social style

Additionally, you can run Performance Max without a datafeed which will exclude the Shopping placements and run display ads only.

If you see success with Facebook, Instagram, and TikTok, this can work very well for you.

And make sure you've got the setup, reporting and optimization basics of PMax covered by reading the following articles:

• How to set up Performance Max campaigns the right way
• How to maximize insights from Performance Max
• Performance Max optimization: How to improve your performance

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Google Ads podcast placement now available

Google advertisers can now advertise on podcasts.

Yep, announced today, “advertisers can now align their ads with podcast content globally. Simply create an audio or video campaign and select “Podcast” as a placement.”

Why we care. Last month we reported on three new audio, shopping, and streaming features available to YouTube advertisers. Today advertisers can officially select “podcast” as their preferred placement.

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Reddit is building an Ads API, first 4 partners announced

Reddit is working on a new Ads API and have just announced their first four alpha partners. The partners will be integrated into the API and are helping build solution that will inevitably help advertisers build, scale, and optimize campaigns.

Who are the partners. The four partners involved in Reddit’s new venture are:

• Vidmob
• Sprinklr
• adMixt
• PMG

Who will benefit. Reddit’s API will benefit advertisers spending at scale, as well as self-serve advertisers who are using Reddit ads for the first time.

Release date. The API is still in development and there is no release date published at this time. Reddit says they are looking to “bring more strategic developers on board in the coming months.” 

What Reddit says. “We have long had the aspiration to build an ecosystem of partners via our API that enables more effective and efficient campaign management on our platform. The Reddit Ads API will allow a global, diverse set of partners and clients to access all the capabilities we have built and continue to develop to drive performance,” said Reddit COO, Jen Wong. “These foundational alpha partners represent some of the best and brightest across the industry in terms of innovation, creativity and adtech. Having them join our developer ecosystem is tremendously exciting.”

Why we care. The new API will help advertisers discover new audiences, trends, and additional data they need to optimize their campaigns for conversions.

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GA4 gets new homepage experience, 5 new features

Google has just unveiled several new Google Analytics 4 (GA4) updates, including a new homepage experience, real-time behavioral modeling reports, and custom channel grouping.

Insights through machine learning

Behavioral modeling. Behavior modeling with real time reporting will give advertisers a complete picture of user behavior as it happens, in a privacy-centric way. 

Behavior modeling uses machine learning to fill in the gaps of your understanding of customer behavior when cookies and other identifiers aren’t available.

Real-time updates will be available in the near future to give advertisers a complete view of the customer journey as it’s happening.

The new home page experience. Originally previewed at Google Marketing Live and available to all advertisers as of today, is personalized for customers, highlighting key top-line trends, real-time behavior and their most viewed reports. Additionally, it uses machine learning to look for trends and insights and surfaces them directly to advertisers on the home page.

Integrations and solutions to power better ROI

Data-driven attribution (DDA). DDA was introduced into GA4 earlier this year, after becoming the default for all ads conversions last fall. Soon, Google will launch custom channel grouping, a feature that lets advertisers combine different channels to compare cost-per-acquisition and return-on-ad-spend based on data-driven attribution. For example, businesses will be able to compare the performance of their paid search brand with their non-brand campaigns.

Integration with Campaign Manager 360. With this integration, you’ll be able to see a more complete picture of your campaign performance alongside web and app behavioral metrics. 

GA4 Setup Assistant updates

Universal Analytics (UA) is sunsetting in 2023, so to help advertisers complete the transition easily, Google is rolling out an update early next year that will automatically help standard UA users set up their GA4 properties.

Google’s step-by-step guide will help you migrate to GA4 on your own if you choose to opt out of using the Setup Assistant. If you choose to utilize the Setup Assistant, you can access it in the admin section of your UA property.

Beginning early next year, the Setup Assistant will create a new Google Analytics 4 property for each standard UA property that doesn’t already have one. It should also be noted “the new GA4 properties will be connected with the corresponding UA properties to match your privacy and collection settings. They’ll also enable equivalent basic features such as goals and Google Ads links,” Google said.

New migration deadline for 360 customers

Additionally, we acknowledge that this is a complex transition, especially for enterprise customers which is why we’re pushing the migration deadline for 360 customers from October 2023 to July 2024, to ensure a successful setup. 

Dig deeper. You can read the full announcement and more details on the features on the Google Marketing Blog.

Why we care. GA4 has been an inconvenient thorn in the garden of marketing. Maybe that’s being dramatic, but most advertisers are putting off implementing the new Analytics property to the very last minute. This is a bad idea.

If you haven’t set up GA4 yet, get started on it asap. Utilize the Setup Assistant to begin collecting data, then go back later and customize your dashboard and create additional views.

These new features are only helpful if you’re actually using the product.

More resources. Check out these additional resources to help you set up and get the most out of GA4:

• 11 steps to setting up a successful GA4 property
• GA4 now has an enhanced measurement option for Form interactions
• Your guide to Google Analytics 4 attribution
• Google Analytics 4: A breakdown of Demographic and Tech details reports
• Google Analytics 4 integration now available for Ads Manager
• How to migrate to Google Analytics 4: A step-by-step guide

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Google Analytics v3 Search Console report query data restored

Google has fixed an issue where the Search Console query report in Google Analytics 3, aka Universal Analytics, was not populating. The data stopped coming in as of October 1st but the other day, Google fixed the issue and backfilled the data in the report.

I have verified, the data is now fully populated in the Search Console queries report in Universal Analytics 3.

What was the issue. Google Analytics, specifically the Universal Analytics 3 version and not Google Analytics 4, was not showing any query data within the integrated Search Console reporting after October 1, 2022. If you try to access your query data within Acquisition > Search Console > Queries, you will see the data for the past several days is shown as “not set” during that time frame.

What it looked like. Here is a screenshot I pulled from one of the profiles I have in my Google Analytics profiles in my original story:

Fixed. Now when you load this report, you see all the query data that would otherwise show in Google Search Console and Google Analytics 4.

John Mueller of Google informed us that this was fixed on Twitter:

This should be fixed now, btw. (cc @rustybrick )

— johnmu? People are not cats (@JohnMu) October 27, 2022

Why we care. If you used that report for analysis and report generation for your managers or clients, then it is now back in action. We were a little concerned that the report would not be fixed with Google’s plans to sunset UA3 for GA4 but Google did indeed fix the report.

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Drive more revenue now: Customer-focused strategies to boost conversion rates by SheerID

The “will-they-won’t-they?” talk about a recession has marketers crunching the numbers on their 2023 budgets and asking, “How can we continue acquiring new customers and keep the ones we already have?”

Optimizing your conversion rates with a customer-focused mindset is a great place to start. Here are four quick tips to drive higher conversions (and an invitation for a behind-the-screen tour of the highest-converting verification platform on the market).

1. Testimonials talk

Savvy consumers know that brand messaging is inherently biased, so reading reviews from real customers makes them feel more confident in a brand’s products and services. Reach out to customers who have already let you know that they’re happy with your services to gather some strong quotes, then, with their permission, place these testimonials in strategic places across your site and on your high-value pages.

2. Re-engagement converts

If you have the contact information of customers who visited your site but did not convert, you can send them an email or an SMS reminder to complete their action or purchase. And even after a customer has converted, keep encouraging them to convert again and again! You can keep converted customers engaged with personalized content, special deals, product recommendations, loyalty programs, and requests to submit feedback.

3. Personalized marketing nurtures loyalty

Your marketing and conversion rates will be much more successful if you target specific customer groups with personalized messaging. After all, 89% of marketers observed a positive ROI when they used personalized marketing techniques. To do this, start by segmenting your audience.

You can segment based on many factors, but one of the most effective is by using identity-based attributes such as job (i.e. teachers) or life stage (i.e. new movers). This technique is called identity marketing. Because identity marketing targets groups (known as consumer communities) that share a commonality that they strongly identify with, it allows you to forge a stronger connection with the individuals who belong to them.

4. Exclusive offers boost shares

Promotional pricing gives customers a reason to give your brand a try, even if they’re on the fence or are looking to save money. More than that, offering exclusive discounts to the consumer communities discussed above essentially rewards customers for belonging to a group.

This offer strategy makes customers feel valued, which encourages loyalty and conversions. For instance, 77% of students prefer to shop with a brand that offers a student discount, and 60% of healthcare workers would try a new brand if given an exclusive discount. These consumer communities will also often share your offer with others in their network, giving you a free promotional boost.

To protect your discount from fraud, require verification during the redemption process. A digital verification solution can confirm customer eligibility instantly, ensuring your customers still enjoy a fast, seamless experience.

Ready to increase conversions?

While there are many ways to improve your conversion rate and campaign performance, identity marketing is one of the most effective. Brands that launch personalized discount programs with SheerID’s Identity Marketing Platform see impressive conversion optimization results. For instance, when ASICS offered a 60% discount to healthcare workers, military members and first responders, conversions increased by 100%.

These targeted promotions drive conversions, boost ROI and encourage long-term loyalty. Want to see more?

Take a Tour

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Why agencies must be transparent with clients

Years ago, I was a legal assistant for a criminal defense law firm when my boss assigned me a new task – learning SEO. 

I asked him what SEO meant, and he responded, “Search engine optimization. I don’t trust the people I’m working with anymore and need you to learn it.” 

As I began to learn and discuss my findings with him, he explained that his website had disappeared entirely from Google’s SERPs. 

The company he had been paying to handle SEO for nearly a decade could not, or would not, tell him why it happened. 

My biggest takeaway from this other company’s neglect was not their disappointing work but how badly they responded to my boss and their poor communication skills. 

Had they been transparent and honest, my then-boss would have allowed them to fix it – and I would never have had the opportunity to learn SEO. 

However, they did not, and the course of my career changed as I dove head-first into SEO, quickly becoming a passion that fed my competitive instincts. 

Several years later, I started my own SEO company, focusing on doing things right and emphasizing transparency and communication. 

My first goal was never to hear the question, “Where is my money going?”

Transparency sets you apart

I quickly realized the biggest complaints companies hiring SEO agencies had centered on poor communication.

Some common client complaints regarding digital marketing agencies include:

• “Every time I call, I can never speak with anyone.”
• “It takes a long, long time for them to respond to my messages/emails.”
• “Every time I meet with my project manager, it’s a different person.”
• “They don’t tell me what they’re doing.”
• “Agency asks for more money when results aren’t where anticipated.”
• “Most solutions proposed by the agency require extra spending, regularly exceeding the monthly retainer.”
• “There’s no exclusivity! The company I’m paying is also helping a competitor.”

Poor communication plagues many digital marketing agencies today. And it helps reinforce the idea that many digital marketers are snake oil salesmen selling an intangible service that does not guarantee any result. 

This matter provides all of us an opportunity to set ourselves apart through excellent communication. 

Let’s keep in mind that if a client has fired their previous provider and is hiring you, they were likely burned or unhappy with their previous services and may already be coming into their relationship with you a little skeptical. 

Often, doing great work in the digital marketing world is not enough, as some clients do not understand the value of your services. 

Communicate the what, when, and why of your strategy and keep clients in the loop about the results. This helps engage your clients and helps them understand the value you bring. 

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Why putting extra effort into client communications is worthwhile

A healthy relationship with clients is a beneficial result of communication, transparency and customer service. In addition to helping convey the value you're bringing, frequent communication and honesty build trust. 

When I started in this industry, I knew I did not want to be a part of the rat race, constantly chasing new clients. 

Instead, I wanted to form strong relationships with a few clients and give them the best possible service in deliverables and customer service.  

To promote absolute transparency with my clients and avoid that dreaded question about where their money is going, I create an openly shared Google Doc with each one. 

In these documents, I create a bulleted list each day of tasks done on their project/website. At any time, the client can check it for real-time updates about the work on their website. 

This practice has helped me maintain long and healthy relationships with nearly all my clients. 

I am blessed to have recognized this gap in most digital marketers' services. It has been worthwhile to leverage long-standing relationships with clients and make them feel comfortable with our work. 

With excellent customer service, you can enjoy the following benefits: 

• Acquire and keep long-term clients by building trust.
• Digital marketing, especially SEO, takes time. But you can make an instant, good impression with strong communication and customer service.
• Communication at this level is rare, but it is comforting to clients and often sets you apart, leading to high-quality referrals from your existing clients.
• Long-term relationships are more profitable for your business.
• Good communication skills allow for a quicker connection with possible clients. If talking to a potential client, poor customer service can eliminate the possibility of working together very quickly.
• Clients are willing to pay more when they see conversions and understand the strategy and results. Being able to communicate this succinctly raises your value.
• It provides your business with a competitive advantage over those who are poor communicators.
• Strategies are often far more successful when the client is involved, engaged, and providing feedback/input.

The fruits of my labor

Simply putting our heads down and working on our tasks/deliverables is what most of us SEO and digital marketers would like to spend our time on. 

Sending frequent emails to clients and updating Google Doc trackers can take a lot of extra time and certainly don't factor into the odds of your chosen marketing strategy's success. 

The level of transparency and customer service my company provides has enabled us to form long-term relationships with our clients, many of which have been with us since the first year of our company's inception. 

We currently have 25 SEO clients, of which 10 have been clients since our first year of business.  

I have built an exceptional rapport with these clients, allowing me to communicate any concerns openly just as easily as any successes. Having great communication gives you a longer leash. 

Had the agency communicated its shortcomings and mistakes with my previous employer, they would likely still be doing his SEO today. 

Let's say you've been working with someone for years and have built rapport. Suppose, for the sake of discussion, they get hit with a core algorithm update and traffic dips. In that case, your client is far more likely to understand and afford you the opportunity to right the ship rather than looking for a new provider. 

Make client communications a priority

In digital marketing, there are countless stories of poor communication and client frustration.

Complaints are abundant that money paid to digital marketers does not yield the expected results and has been a waste of investment. 

Utilizing transparency and open communication leads to happier clients and more sustained relationships – setting you apart from competitors. 

Are you not yet going out of your way to connect with your clients? If not, now is the time to do so. 

Improving customer service boosts your overall business, reputation and client experience (and results). 

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